Delivery and Returns


WE ARE THE NO.1 AUDIO CABLE & 19 INCH RACKING COMPANY IN EUROPE

✓  High Standard Products      ✓  21 Day Returns Policy     ✓  After Sale & Technical Service

Delivery and Returns Information

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.

No goods delivered to you which are in accordance with the agreement will be accepted for return by us without our prior written approval (in accordance with our returns authorisation procedure) and on terms to be determined at our absolute discretion. If we agree to accept any such goods for return you shall be liable to pay a handling charge of (20%) of the invoice price. Such goods must be returned by you to us carriage-paid and in the original packaging.

If we agree to accept any such goods for return you shall be liable to pay a handling charge of (20%) of the invoice price. Such goods must be returned by you to us carriage-paid and in the original packaging.

Our returns policy is flexible but we ask that items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault.

Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff are experts and will respond to emails quickly during working hours.

If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.

Warranties

All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 6 months, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Penn Elcom Online contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Penn Elcom Online.  

Returns Address

Returns Dept.
Penn Elcom Online
Philips House
Drury Lane, Ponswood Industrial Estate
St. Leonards-on-Sea
East Sussex
TN38 9BA
United Kingdom

Phone: 44 (0)1424 722 944

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