Delivery and Returns

✓  High Standard Products      ✓  21 Day Returns Policy     ✓  After Sale & Technical Service

Delivery and Returns Information

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.

We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage.  

Our returns policy is flexible but we ask that items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault.

Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff are experts and will respond to emails quickly during working hours.

If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.


All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 6 months, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Penn Elcom Online contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Penn Elcom Online.  

Returns Address

Returns Dept.
Penn Elcom Online
15 Silicon Place

Phone: 03 9335 6455

For more information on postage rates to your country, click here.