WE ARE THE NO.1 AUDIO CABLE & 19 INCH RACKING COMPANY IN EUROPE
✓ High Standard Products ✓ Affordable Pricing ✓ After Sales & Technical Service
Buying through Penn Elcom Online will ensure high quality customer service synonymous with the Penn Elcom brand. Should you require any extra technical support or additional customer service our extensive network of depots will be available to help.
Penn Elcom has an extensive network of international depots covering North America, South America, Europe, China, Australia and South East Asia. This substantial network of depots allows Penn Elcom Online to offer Penn Elcom products to almost every deliverable location in the world. If a product is not stocked in a local depot then it will be shipped from the closest Penn depot with stock availability. Penn Elcom Online is an online portal that brings together all the Penn Elcom group brands: Penn Elcom, Pro Audio Stash, CLD Distribution, Comus and Rackz in one dynamic location. Penn Elcom Online allows customers to order the full range of Penn Elcom group products to any location in the world.
Penn Elcom is a world-wide manufacturer and distributor of flight case hardware, speaker hardware and 19 inch racking enclosures. In addition Penn Elcom offers an extensive design and manufacturing capability for custom design products.
Penn Elcom is extensive manufacturing capabilities enable production of products using a wide range of materials and production methods including laser cutting, CNC punching, injection moulding, lamination, powder coating and laser etching.
All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 6 months, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Penn Elcom Online contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Penn Elcom Online.
Delivery and Returns Information
If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us. We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage. Our returns policy is flexible but we ask that items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault. Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff are experts and will respond to emails quickly during working hours. If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.
The easiest way to contact us is by email at:
UK Sales Tel:01424 429 641
International Sales Tel:+441424 429 641
Our Customer Service team is usually available Monday – Friday 9am – 5pm, (For security and training purposes, phone calls may be recorded or monitored).
Company Number : 04768848